At Emilie’s Boutique, we care deeply about our customers and want every shopping experience to be enjoyable, easy, and worry-free. Please take a moment to review our store policy below. Policy Terms & Conditions – Order Processing, Shipping & Returns Family-Run Business We are a small, family-run business. All orders are processed by our team with care and attention. Processing Times Standard orders are processed without a timeframe Variations in Processing Times Processing times may vary depending on the volume of orders received. During busy periods, times may extend beyond the stated estimates. In quieter periods, processing may be quicker than estimated. Limitations As a small team, we do not have the same staffing capacity as larger companies. While we strive to meet the stated times, delays can occasionally occur. Shipping Customers are responsible for checking which courier service they select at checkout, as each courier offers different delivery times. Delivery times quoted by couriers do not include our processing timeframe. We offer a low-cost shipping option, however, please note: This service does not include insurance (we cannot be held liable for lost or misplaced parcels). This service does not include tracking. For added security, we recommend choosing a tracked and insured service. Returns & Refunds Personalised or custom-made items are non-refundable and cannot be returned unless faulty or damaged upon arrival. Non-personalised items may be returned within 3 days of receipt, provided they are unused, in their original condition, and in original packaging. Customers are responsible for the cost of return postage unless the item is faulty or incorrect. Refunds will only be processed once the returned item has been received and inspected. We recommend using a tracked postage service for returns, as we cannot be held responsible for lost return parcels. Customer Acknowledgement By placing an order, customers acknowledge and accept that processing, shipping, and returns policies are subject to these Terms & Conditions. Due to the high volume of daily orders (serving over 7,000 customers) and our use of multiple worldwide suppliers, product availability may occasionally vary. In the event that an item you have ordered is temporarily out of stock, we reserve the right to substitute the product with an alternative item of equal or greater value. Any replacement will be as close as reasonably possible in style, function, and quality to the original product selected. This approach ensures that orders can be fulfilled and dispatched without unnecessary delays. By placing an order with us, you acknowledge and accept this substitution policy. If you have any specific requirements or do not wish for substitutions to be made, please contact us prior to placing your order. Gratitude We sincerely thank all customers for their patience and support. Every order placed directly supports our family business, and this means a great deal to us. Order Processing & Delivery Terms Processing Time As a small, family-run business, all orders are processed personally. While we always aim to prepare and dispatch orders as quickly as possible, we do not operate with a fixed processing timeframe. By placing an order, you acknowledge and accept that: Processing times may vary Delays can occasionally occur due to workload and personal circumstances We are committed to fulfilling every order with care and attention We appreciate your patience and understanding. Dispatch & Courier Collection Once your order has been prepared, it will be collected by our courier service. Please note: Processing time and courier delivery time are separate Once the parcel has been handed to the courier, it is no longer within our direct control Delivery timeframes are determined by the courier company Lost Parcels If your parcel has not arrived: A parcel will only be considered lost after 14 days from the dispatch date After this period, we will raise a claim with the courier on your behalf Courier investigations can take up to 30 days Refunds for Lost Items No refunds or replacements will be issued until the courier confirms the parcel is lost Once confirmed, we will offer a suitable resolution (refund or replacement where applicable)

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💖 Emilie’s Boutique Refund Policy At Emilie’s Boutique, we want you to absolutely love your purchase! If something isn’t quite right, we’re here to help make it right. Please review our refund policy below. Refund Policy Return and Refund Policy We have a 3 Working Day return policy, which means you have 3 Working Day after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, you can contact us at Orders.Takeoutmunch@gmail.com . Please note that returns will need to be sent to the following address: 21 The circuit Woodlands, Doncaster DN6 7TF If your return is accepted, BUYER PAYS RETURN LABEL, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. For a Full Refund each item must be returned! your refund will not include the postage & package charged at checkout. Do not return your parcel without notice first or your Refund will be refused. You can always contact us for any return question at orders.takeoutmunch@gmail.com Please take extra caution when ordering our clothes, Emilie's Boutique would advise to go a size up for our clothes. Emilie's Boutique isn't responsible for wrong size ordered, Refund and Return is not accepted on wrong size. No Refund is given if the buyer fails to collect the parcel from the collection point after three missed attempts to deliver the parcel to the address on the order. Sizing Information: Clothing: Some of our clothing items are supplied in Asian sizing, which may run smaller than standard UK sizing. We strongly recommend getting a size up. If you are between sizes, we suggest choosing the larger option for the best fit. Footwear: Please note that some shoes may be listed in EU sizing rather than UK sizing. A conversion chart may be provided to assist, but customers are responsible for selecting the correct size when ordering. We cannot be held responsible for sizing errors where the customer has not checked the size guide prior to purchase. Stock & Substitution Policy: In the event that an item you have ordered is out of stock, we will provide the closest available alternative. If no suitable alternative is available, we will contact you directly before proceeding with your order. Please note that if your chosen colour is in stock but the selected text design is unavailable, we will substitute the text design without prior notification. On rare occasions, our suppliers may sell out at the time of us rechecking stock levels, as not all items are held in our warehouse. For the fastest service, we recommend browsing our “Ready to Go” range, which is in stock and available immediately from our warehouse. Emilie's Boutique is not responsible for any incidents or accidents that may occur due to improper supervision or consumption by a child. Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. MUST be done within 24 HOURS of receiving. Please check the service you picked at checkout when placing your order to make sure you pick parcel cover before contacting us at Emilie's Boutique. Exceptions / non-returnable / Non-refundable items Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. THESE ITEMS are not refundable! NO REFUND will be given on these products! Unfortunately, we cannot accept returns on sale items or gift cards. Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. European Union 14 day cooling off period Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. Refunds We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at orders.takeoutmunch@gmail.com . EMILIES BOUTIQUE IS OWNED BY TAKEOUT MUNCH LTD If you place a order this means you agree to our policy & terms and conditions.